sofatutor takes data protection very seriously and complies with data protection legislation. If you’d like to learn more about how we protect your data, feel free to reach out to our support team at any time at firstname.lastname@example.org. We’d be more than happy to answer any questions you may have.
When you call up a website on your browser, your current IP address is transmitted through your browser. Because this IP address is dynamic, sofatutor cannot trace this IP address back to you.
sofatutor saves users’ IP addresses in order to prevent improper usage and improve our products. More detailed information about this is provided below.
Provided Datato top
sofatutor does not pass on the personal details you provide to us to third parties, insofar as this is not expressly stated in this Privacy Statement or you have not expressly approved of this data transmission.
Payment Informationto top
When you pay using a credit card, the payment information you provide is transmitted on behalf of sofatutor from 1&1 Internet AG’s ipayment payment portal to the payment provider Postbank P.O.S. Transact GmbH (Credit Card Payment). sofatutor does not have direct access to the payment information you provide, but we do receive the last four digits of your credit card number as well as your card verification code from ipayment. P.O.S. Transact GmbH uses the information you provide to charge the cost of your subscription to your credit card on behalf of sofatutor.
Your payment information is only transmitted via encrypted connections.
sofatutor and ipayment both delete your payment information if you cancel your subscription or provide new payment information.
As of February 2, 2018, all direct debit or credit card payments from new sofatutor customers are processed via Stripe, a payment system service provided by Stripe Payments Europe Ltd., on behalf of sofatutor GmbH. Payments related to previous sofatutor contracts (i.e., renewals) will continue to be processed through ipayment and the aforementioned services, until you personally alter your payment data. Your payment data is transmitted only via encrypted connections. For more information, please consult Stripe’s privacy statement at https://stripe.com/us/privacy.
When you pay using PayPal, PayPal sends us your email address and billing data after you have authorized this method of payment. sofatutor has no access whatsoever to the payment information associated with your PayPal account.
We save information on which videos you watch when you are logged into your account so that we can provide you with viewing recommendations, show you your recently watched videos, and offer other, similar functionalities.
Test Packagesto top
If you have signed up for a sofatutor Test Package, we will save information on the subjects you have selected in a cookie on your computer so that we can provide you with the corresponding videos free of charge.
The direct chat function for communicating with tutors or Support team members through our website is made technically possible by olark der habla Inc., a service provider based in the US. As part of enabling this service, olark forwards data on our logged-in users to our internal and external employees.
sofatutor can also commission third parties to provide support via chat. When doing so, general data on the user that is transmitted via the browser, such as data regarding which browser is being used, as well as additional customer data on logged-in customers (username, email address, and the subject/topic of the video in question) are transmitted so that we can provide support as efficiently as possible.
Recording Your Registrationto top
Right after you register with sofatutor, when you call up the next page your browser also sends a request to our American advertising partners Google AdWords, Bing Ads, and Facebook Ads as well as our German advertising partners Belboon, affilinet, and TVSMILES. In doing so, your browser communicates directly with our partners. This allows these partners to check whether a cookie has been saved due to previous interaction with the respective partner’s advertising, and also lets them inform us of the number of registrations or purchases resulting from our users’ interactions with this advertising.
Third Parties/Advertising Partnersto top
When you use sofatutor without being logged in as a registered user, our advertising partners Google AdWords (based in the US), ad4mat (based in Germany) and Facebook (based in the US) record this usage. In other words, when you call up the sofatutor page, your browser sends a request to these third parties. In doing so, your browser communicates directly with the respective third party. This third party receives your IP address through this communication and can save cookies on your computer. These cookies only contain information indicating that you are interested in sofatutor, so that you will see sofatutor ads (such as ones announcing special deals) on these advertising partners’ pages. sofatutor does not access these cookies from these third parties, and also does not transmit any personal data to these advertising partners.
You can see our advertising partners’ privacy statements at:
Web Analysis Servicesto top
sofatutor uses various web analysis services to review and improve our products. These services collect data on your usage behavior, browser, and settings. This information cannot be traced back to you, either by the web analysis service providers or by sofatutor.
These are the services we use:
Amplitude: In order to improve user experience, sofatutor uses Amplitude, an analytics platform by Amplitude Analytics B.V. Herengracht 498, 1017 CB Amsterdam, Netherlands. The service helps us to optimize our platform by finding out how logged-in users find relevant content. As is usual with external resources, your IP address and user ID are transferred to the third-party provider. The User ID does not contain any personal data.
Webtrekk: sofatutor uses Webtrekk, a Webtrekk GmbH service. Webtrekk GmbH has been certified for Web Controlling Software data protection by TÜV Saarland. Part of the certification process involved conducting an on-site audit of Webtrekk’s office in Berlin as well as of the hosting location — Webtrekk’s tracking data collection and processing were reviewed for compliance with data protection and security regulations. Webtrekk collects data through requests sent from your browser to Webtrekk when you call up a page. Webtrekk thoroughly anonymizes your IP address and deletes it after processing.
convert: sofatutor uses the American service provider Convert Insight’s convert service to conduct (A/B) tests on improvements to sofatutor.com. These tests involve showing a randomly selected group of our users possible site changes so that they can test these out. When they do so, a request is sent from their IP address to convert in order to collect information about their usage of the website for statistical purposes.
unbounce: sofatutor uses unbounce, a Canadian service, to keep interested parties well informed of our products and to help us continually improve our products. unbounce hosts some of our advertising campaigns on individual pages and provides sofatutor with an evaluation of interested parties’ interactions with these campaigns. Your browser communicates directly with unbounce when you click on these campaigns so that your IP address can be transmitted and cookies can be saved on your computer.
Scout and New Relic: sofatutor uses American services Scout and New Relic to review sofatutor.com functions. A connection is established between these services and your browser, and a temporary cookie is created to analyze data such as the time it takes for certain parts of the site to load. Scout and New Relic send sofatutor a summarized evaluation of this data in such a way that sofatutor cannot trace the data back to individual users. Information about individual calls is only transmitted in cases where the site loads particularly slowly. Even in these cases, sofatutor cannot identify the user in question, or can only identify the user in question if he or she was logged into our site or if a problem occurred while personal data was being transmitted. Sofatutor does not transmit any additional user data to Scout and New Relic.
Bugsnag: sofatutor uses Bugsnag, a service provided by the American company Bugsnag Inc., to resolve sofatutor.com functionality errors and problems. In the case of an error, sofatutor transmits the IP address calling the site, user setting data (such as the browser being used), details on the site where the error has occurred, and data entered on said site to Bugsnag so that the error can be evaluated, categorized, and analyzed.
MouseStats: We occasionally use a MouseStats service to make our products more user-friendly. MouseStats is located at 1 Research Drive, Dartmouth, B2Y 4M9, Canada. Their web analysis service provides the mouse movements, mouse clicks, scrolling movements, and keystrokes (apart from ones used to enter personal data) for a given page. As is typical for external resources, your IP address is transmitted to this third party. However, it is only shown to us in anonymized form. You can prevent this data collection in advance at any time by clicking here. Further information about MouseStats data protection is available here.
Customer Surveysto top
sofatutor uses the services of Qualaroo and Surveymonkey to provide a pop-up customer survey that appears at the end of the purchase process. As you complete this survey, your browser communicates directly with Qualaroo (based in Germany) or Surveymonkey (based in the US). sofatutor does not transmit any additional data as a matter of principle, and receives a statistical evaluation of survey results that does not contain any personal details. In the case of some surveys, sofatutor transmits your customer number. However, Qualaroo and Surveymonkey cannot use this number to acquire any personal details — the number is only provided so that sofatutor can associate the answers you provide with your customer account. When it comes to these kinds of surveys, you will be expressly notified before you submit your answers that we will associate these answers with your account.
Criminal User Behaviorto top
In the event of reasonable suspicion of a criminal offence, such as the fraudulent provision of a third party’s bank account information, the data required for prosecution will be transmitted to the prosecuting authorities.
Your Rightsto top
You can request information about or, if desired, the deletion, locking, or correction of your data that has been saved by us or third parties working on our behalf at any time, without incurring any costs (apart from the costs of communication, such as phone bills or postage). You can assert your rights by sending an email to email@example.com or a letter to sofatutor GmbH, Customer Service, Gruenberger Strasse 54, 10245 Berlin, Germany. You can also submit an objection to anonymized data collection in the same way — when you do so, we will inform you of the next steps.